"HELP" of Denia and Marina Alta

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A HISTORY OF "HELP"

THE EARLY DAYS

The "HELP" organization was first started in Javea in 1977 by Barbara Bridgen, who soon discovered that most people who retire to Spain arrive as a couple, but once a partner dies, the other can experience difficulties especially with illness or infirmity. In contrast, the Spanish family unit is so strong that many of the Social Services that are available in Britain are not required here, because Spanish families share nursing and other tasks when a relative is either admitted to hospital or becomes ill at home. (In 2014 the situation has not changed except that the ‘young’ ex-pat retiree has ‘matured’ somewhat over the years!)

At that time, Javea was a sleepy fishing village, and not the vast sprawling town of today, having two doctors who only spoke Spanish. Equally, there was no local hospital, and very few people had telephones; also few if any, of the Spanish services spoke anything but Spanish and there were no translation services available. As expatriates began to settle in the area, there was an increased need for general help and support especially in medical emergencies. Barbara Bridgen discussed with a group of fellow Britons at her Javea home the best way of offering assistance to any British person needing help through illness, disability, old age, loneliness, or merely acting as interpreters. It took twelve months to get the group started, manned entirely by volunteers, and "HELP" was formally launched in 1978 by Charles Thompson, the first chairman. Money was also a problem, but a Christmas bazaar and regular bring-and-buy sales soon managed to help finance the group. From the outset, the Javea Charity Shop and the Teulada Lions Club were a constant source of support.

GROWTH OF “HELP” OF DENIA

The Denia group wanted to organize a formal network and so they set up a committee and it was inaugurated in 1984. The first AGM was held in March 1985 and at that time they had 49 volunteers; a small handbook was compiled, and a few items of equipment were bought. From these small beginnings the organization grew, and within a year the number of volunteers in the Denia area had grown to 75, and a luncheon club had been established. This was set up to help those who had no transport and to provide some social support to the elderly.

When the Marina Alta Hospital at La Pedrera opened in Denia, "HELP" began to change. It was no longer merely a support service on a neighbourly basis, there were calls for interpreting services from almost everyone attending the hospital no matter from which area they came. A team of interpreters was established over the next few years, but the setting up of this service was by no means an easy task, with Spanish resistance to what they saw as Foreign intervention having to be overcome before the volunteers were even allowed into any hospital. Today the "HELP" organization and its members are welcomed into both of the Denia hospitals, and our Help desk, Interpreters and Hospital Visiting services are valued very highly.

In 1998 a charity shop was opened in La Xara with the aim of raising money to buy essential equipment for the hospital, equipment for loan, and help with general running costs. The success of the charity shop led to the rental of larger premises a few years later. This in turn increased sales and revenue which allowed more equipment to be bought for loan to the general public, e.g. electric beds and hoists.

 ROYAL RECOGNITION

Jill Porter-Smith joined the Denia “HELP” organisation shortly after its inauguration in 1984, with her husband serving as chairman for six years. The opening of the Marina Alta Hospital in Denia resulted in even more requests for assistance, and a hospital visiting service was organized that is still in place today. Jill was at Buckingham Palace in 1999 to receive the MBE awarded to her in the New Years' Honours List, one of the first to be awarded to someone living in Spain, for her services to the British Community on the Costa Blanca.

Subsequently, in the Queen’s Birthday honours list of 2009, another “HELP” volunteer, Joy Goodricke, was honoured with an MBE. A long serving member of “HELP”, she has been involved in many ways over the years, and was particularly involved with the reform of the Charity Shop, cajoling Spanish businesses into donating materials free; she had also worked tirelessly on the “HELP” care team.


TODAY

The early problems over funding have long since eased, with income from our charity shops, donations and support being received from grateful patients, theatre groups and clubs, and local businesses. The local town halls have also been supportive.

Surplus money is regularly passed back into the community in the form of new equipment, and recently at Christmas in the form of “Food Vouchers” for the needy and unemployed. The Spanish health service is as short of funds as the UK NHS, but over the years "HELP" has been able to provide assistance in many ways - providing two ‘Holter’ machines for heart monitoring, a defibrillator, and even a miniature EGG unit for use on home visits, which can be plugged into a telephone line for instant diagnosis. In addition we have been able to provide two large hoists and a DVD player for the children’s ward.

Many local Health Centres have also received electronic blood pressure monitors, pulse oximiters, electronic scales and even medical examination couches and paper shredders to help destroy personal information!

Over recent years 40 special beds have been bought, and these were allocated by the hospital to be used in private homes for terminally ill patients. Other “Hospital Style” beds are kept locally by “HELP”, and are in such constant use that further purchases will be made when the need becomes apparent.

In December 2008, our “HELP Centre” in La Xara was opened after our Charity Shop moved to new premises. The idea was to provide a couple of days relief for carers, and some social contact for people living alone. It also became our call and information centre and the central store for our equipment. All of our equipment is offered on free loan, although a returnable security deposit is requested until items are returned.

In June 2012 a “Respite Care Service” was inaugurated, and a second Charity Shop was opened in Moraira. This partly provided a focus of interest in the south of our large area, but mainly provided a source of income to help pay for the Respite Care service which was introduced at the same time. The Respite Care Service allows a carer of someone with long term nursing or care needs at home, to have a break, knowing that their loved one is in a safe environment and receiving appropriate care. “HELP” contracted a local Residential Care Home in Javea to provide this care so that the carer could have a break, relax or just catch up on all those jobs which were impossible whilst caring for someone.

In October 2013 a “Parkinsons Support Group” was formed, which meets monthly in our Activity Centre to provide mutual support. Those attending are able to benefit from sharing experiences and information with others.

In November 2013 we opened a new “Office and Equipment Store” and transferred our call and information centre and equipment store to this new office next to our Charity Shop in La Xara. This has allowed us to deal with matters in more appropriate surroundings. Demands now made on the volunteers range from requests for a walking frame or wheelchair after an operation, to help with repatriation for those unable to cope alone and also how to donate a body for medical science.

In 2014 our Help Centre underwent  extensive renovation with the creation of a Therapy Treatment Room. It is now known as the “HELP Activity Centre” and as well as being used for existing Help activities, it will be available for use by other organisations, clubs, U3A groups or charities as a community resource.

From its early days “HELP” has grown in size, the number of people who now offer their time as volunteers has increased to over 300 members spread from Pego in the north along the coast to Calpe in the south. We have local area co-ordinators in Benitachell, Calpe, Denia, Javea, and Moraira who are the first point of contact for local residents. These area co-ordinators also have details of all HELP volunteers living in their area who are willing to provide assistance when called on.

The organisation has made contact with relatives in Britain on many occasions when people have been found to be in desperate trouble. It is really for relatives, however far apart, to take responsibility for their family members, but all we can do in reality here is try to make life easier in the short term for those who decide to stay whilst a long term solution is found.

THE FUTURE

Nursing and Home Care Service
In the Valencia region there is little community care available for those who are ill or for those discharged from hospital still needing some specialised professional care. In these situations it is not always appropriate for “HELP” volunteers to assist, and there is a need to call in ‘the professionals’. A Nursing & Home Care service has very recently been commissioned to provide this professional care and it is hoped that if there is an identified need, and funding is available then the service could be expanded.

Diabetes Support Group
In late 2014 we hope to start a Diabetes Support Group which will meet in Teulada/Moraira. Those attending will be able to benefit from sharing experiences and information with others. We hope it will benefit those who are recently diagnosed as well as those who have learned to live with Diabetes. Every effort will be made to keep up to date with the development of treatment for diabetes.

New Volunteers
Could you “HELP” us to “HELP” those who need our “HELP” with the simple things in life, with a smile and a friendly approach?
We are always looking for more volunteers to help with any of our activities:
At the hospital HELP desk or as interpreters,
As a hospital visitor,
To provide local or long distance transport for patients or the infirm,
To provide short term assistance to someone at home whilst a permanent solution is found,
To assist in the Office & Equipment Store, Activity Centre or Charity shops.

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