How you can help with "HELP"?
To download a volunteers form please click here.
SHORT DISTANCE: There are occasions when a person needs to attend a hospital or clinic and they cannot drive or walk to the nearest public transport. You would normally be asked to help someone who lives in your area, and it usually means you would have to wait at the hospital/clinic until the patient’s appointment has finished.
LONG DISTANCE: Sometimes people have to travel to Alicante or Valencia for hospital treatment and they may not be capable or well enough to drive their own car.
You are entitled to ask your passenger for reasonable travel costs to and from appointments (e.g. no more than 25 cents per km, plus tolls and parking) but you cannot charge for your time.
There are 2 charity shops, one in La Xara, one in Moraira. The La Xara shop is open Monday to Friday from 09.30 to 13.30, and Saturday from 09.30 to 13.00. The Moraira shop is open Monday to Saturday 10.00 to 13.30. Regular volunteers work on a weekly rota according to the day they offer. Also needed are people who could be available to cover for emergencies and holidays.
The Charity Walk and Christmas Fayre are some of our fund raising activities, which normally take place in May and December respectively. They are usually half-day events and are always great fun to be involved in either as a participant for the Charity Walk or, in the case of the Christmas Fayre, to man a stall, bake a cake, make jam, sell raffle tickets, etc. We also organise other fund raising functions throughout the year.
ADMINISTRATION: The “HELP” Centre in La Xara is open Monday to Friday from 10.00 until 14.00. Admin staff are responsible for the general upkeep of the “HELP” Centre, the loaning out of medical equipment (wheelchairs, walkers etc), the maintenance of certain “HELP” documentation and records, and responding to general enquiries and queries from the public. Volunteers will need a basic knowledge of computers using Windows, e-mail, Word and Excel.
VOLUNTEER:The “HELP” Centre is open on Monday and Thursday each week from 10.00 to 16.00 as a “Care Centre” for social and care activities, Volunteers will be expected to interact with visitors by joining in with conversations, card games, etc, making tea and coffee and generally working towards creating a welcoming atmosphere at the centre.
The “HELP” Centre will also be a facility for carers to leave their “charges” on these days, so that they can get a few hours respite.
This is one of the most useful services you can carry out for people who are temporarily housebound or incapacitated. If you have previous experience of being a carer, you will be of particular value in relieving relatives for a few hours every week or whenever you can manage to give the permanent carer some respite. Of no less importance, is the help one can offer in the more domestic areas listed overleaf – so please come forward for these tasks too. Please indicate (as detailed overleaf) the service you can provide.
INTERPRETERS FOR HOSPITAL APPOINTMENTS: “HELP” provides a team of voluntary interpreters who are on duty Monday to Friday from 10.00 to 13.30 at Hospital de Denia in LA XARA. Each member of the team is called upon for one morning every third week. New volunteers are welcome, who would initially be called upon to cover sickness and holidays.
Our Interpreter coordinator will contact you if you volunteer for this much appreciated service.
THE “SHADOWS”: This is a team of volunteers who man the “HELP” Desk at the Hospital de Denia in LA XARA. They work as a secretarial service to the interpreters and are available to answer general queries when the interpreter is engaged in the consulting room. Fluent Spanish is not necessary. The “HELP” Desk is covered on a rota basis Monday to Friday from 10.00 to 13.30 and generally a “shadow” would be on duty every third week.
Our “Shadow” coordinator will contact you if you volunteer for this team.
HOSPITAL VISITING TEAM: Volunteers on this team can visit English-speaking patients in either or both the Hospital de Denia in La Xara and La Pedrera Hospital in Denia.
Hospital de Denia in La Xara: Tuesday and Friday once every two months after 4pm.
Our co-ordinator for the Denia hospital volunteer visiting team will contact you if you offer this service on your application form.
La Pedrera in Denia: Any time to suit you and your adopted patient, but needs to be regular at least once a week. Our La Pedrera team coordinator will contact you if you offer this service.
INTERPRETERS FOR CLINIC APPOINTMENTS, ETC:
If you are competent in the Spanish Language, but do not want the commitment of being on the Hospital Interpreting Team, your services could be invaluable for those who need help when dealing with the Spanish authorities, for example, a visit to the local doctor or chemist or the Town Hall. Please volunteer only if your Spanish is fluent enough for this. There is no fixed rota for this service, as it is dependant upon when a request for help is received.
Anyone wishing to be registered as a volunteer interpreter will need to be assessed on their language skills by Help before acceptance.
As a volunteer, the travel costs to and from the Hospitals, Help Centre or Charity Shop is at your own expense. When providing transport as a volunteer driver, you are entitled to ask your passenger for reasonable costs.
DISCRETION AND CONFIDENTIALITY:
All volunteers are reminded that the work in which they are volunteers is an area of sensitivity.
Information relating to the people being helped is strictly confidential and should be treated as such at all times.
Information should be shared only within “HELP” when necessary to maintain a reliable service, and should never be discussed with anyone outside “HELP”.